If you are experiencing issues with the app or have questions, please see the information below.
If you need assistance, feel free to reach out via email at hello@kpappworx.com.
1. How does Habit Heist work?
Complete your daily habits to unlock dungeon rooms on the Heist Map. Tap an unlocked room to enter a 20–60 second roguelite run and earn loot, gold, and XP.
2. Why isn't my step count / workout updating automatically?
Habit Heist reads data from Apple Health. Go to Settings → Privacy & Security → Health → Habit Heist and make sure Read access is turned on for Steps, Workouts, and Sleep. Then pull down to refresh on the Home screen.
3. My streak broke even though I completed my habits — what happened?
Streaks increment when ALL habits for the day are completed before midnight. If you have a Freeze Token, it will automatically protect your streak on a missed day. Freeze Tokens are earned at 7-day streak milestones.
4. How do I cancel or restore my Habit Heist Plus subscription?
To cancel, go to iPhone Settings → Apple ID → Subscriptions → Habit Heist Plus. To restore a purchase on a new device, open the app → Profile → Restore Purchases.
5. What is included in the free version?
The free version includes up to 3 habits and access to the Loot Room. Upgrading to Plus unlocks unlimited habits, all dungeon rooms, unlimited vault storage, and streak shields.
6. My loot / vault items disappeared — can I get them back?
All loot is stored locally on your device using SwiftData. If you deleted and reinstalled the app, local data is cleared. iCloud sync is available for Plus subscribers — make sure iCloud is enabled in Settings.
7. Game Center leaderboards aren't showing — how do I fix this?
Make sure you are signed in to Game Center. Go to iPhone Settings → Game Center and sign in with your Apple ID. Then reopen Habit Heist.
8. The widget isn't updating on my Home Screen.
Long-press the widget → Edit Widget to confirm it is set to Habit Heist. If it still doesn't update, remove the widget and add it again from the widget gallery.
If the app is not working as expected, try the following steps:
1. Close and reopen the app.
2. Check that Apple Health permissions are granted (Settings → Privacy & Security → Health → Habit Heist).
3. Restart your device.
4. If the issue persists, contact us at hello@kpappworx.com with a description of the problem and your device model.